Help
Stuck on something?
The questions we get most are below. If yours isn't one of them, we're a message away.
Email support
[email protected]. One business day, usually much sooner.
In-app chat
Anything about a booking that's happening right now. Replies in minutes.
FAQ
The ones we get asked a lot
How do I book something?
Open the app, pick what needs cleaning, drop a pin on your location and choose a time. We match you with a vetted provider nearby and confirm it with them. The whole thing takes under a minute.
Why does the app show a different price than the website?
Providers set their own rates, and the website shows the lowest one we've seen for each item. Your basket in the app is priced by the specific provider serving your area, so it can land a bit above the number here. You always see the full total before you pay.
Some services have no price listed. Why?
Because we don't have a real one yet. Pest control is quoted per room after you send a photo, and shoe cleaning, AC cleaning, pet grooming and gardening are still onboarding providers. We would rather show you nothing than invent a number.
Can I cancel or move a booking?
Yes. Go to the Bookings tab, open the booking and follow the prompts. Cancel before your provider sets off and you get everything back.
How do I reach my provider?
Once a booking is confirmed you can message them from the Support tab in the app. No phone numbers swapped, no awkward calls.
Is my card safe?
Yes. Payments run through a certified third-party processor. Your card details never touch our servers.
How do I delete my account?
Head to our
account deletion page
and we'll wipe the account and everything attached to it. It doesn't come back.